Return Policy

Extended Holiday Returns

For orders placed between October 28th, 2020 and December 25th, 2020, all return policies listed below with a 30-day return window will be extended. Orders placed during this time are eligible for return through January 15th, providing the product is in new condition and has not been used. 

Returns

All returns, regardless of their categorization, must include all original parts, be in their original packaging, and in the condition in which they were received (unless otherwise stated below).

A copy of your Return Authorization form must be included with your return shipment to us. If an RA form is not included, this may delay your refund by up to 5 business days.

Please allow 1-3 business days for returns to be processed and 7-10 business days for refunds to post to your account. 

Ship your return to:
Tool & Safety
Att: Returns Department
123 Main Street
Denver, CO 80123

Damaged Merchandise

If you receive an item that has been damaged in transit, please contact our Customer Service Department at 888-123-4567 ext 2. We will require photos of the damaged product and packaging prior to processing a replacement order. Please email these photos to: info@toolandsafety.com and include your order number somewhere in the email body.

Defective Merchandise

If you receive an item that is defective within 30 days of delivery, please contact our Customer Service Department at 888-123-4567 ext 2. We will issue you a Return Authorization form that must be printed and included with your shipment back to us. The Tool Nut will exchange the defective product or issue you a full refund for your purchase upon return.

Non-defective Merchandise

If you decide that you want to return an item that is not defective within 30 days of delivery, please contact our Customer Service Department at 888-123-4567 ext 2. We will issue you a Return Authorization form that must be printed and included with your shipment back to us. The Tool Nut will issue you store credit or a refund for your purchase upon return. Please see the list of items not eligible for return below.

Warranty/Repairs

All of the products that we sell come with a manufacturer's warranty (unless specifically stated on the products page). If the product you purchased is experiencing issues, please give us a call at 877-866-5688 ext 2 and we can assist you in determining the best course of action to get your tool fixed or replaced under warranty. Please be sure to provide us with your order number, item number and date of purchase when you call.

Items Not Eligible For Return

• Built-to-order or custom made products including but not limited to: Rolair Air Compressors; Woodpeckers' OneTIME Tools)
• Gas Powered Equipment including but not limited to: Generators; Power Washers; Air Compressors; Cut-Off Saws; Chainsaws; String Trimmers; Leaf Blowers)
• Pneumatic Tools including but not limited to: Nail Guns; Staple Guns; Ratchets; Impact Drivers; Die Grinders; Air Compressors; Paint Sprayers)
• Laser Levels including but not limited to: Line; Spot; Combination; Rotary)
• Ladders, Scaffolding, or Climbing Equipment
• Used Consumables and Accessories (e.g., Sandpaper, Saw Blades, Router Bits, Screws, Drill Bits)
• Guide Rails longer than 95” are final sale
• Cast Iron Equipment including but not limited to: Table Saws; Shapers; Lathes; Joiners; Planers; Drum Sanders; Dust Collectors
• Tool Bags
• Clothing is not eligible for return other than a size exchange or an initial defect replacement. In order to be eligible for exchange the product must:
• Have all tags
• Be in new condition
• Contain no debris, stains, etc. 

FREIGHT DELIVERY POLICY

All large machinery (including but not limited to: Jointers; Bandsaws; Planers; Dust Collectors; Air Filtration Systems; Oversized Guide Rails 95”+; Drill Presses) is delivered by freight truck. Freight deliveries are unable to be expedited. Liftgate service is included in the delivery. The Liftgate service simply lowers the pallet to ground level; you will be responsible for moving the pallet into its final destination.

Orders being shipped using Freight/LTL as the delivery method are unable to be cancelled or modified after the order has been confirmed with the manufacturer. Orders are usually confirmed with our vendors within 24-48 hours of your order being submitted to the Tool & Safety. Please contact us by phone if you wish to cancel your order at 888-123-4567 ext 2.

Once a freight item is in transit, we are unable to modify the shipping address. You will be responsible for any additional fees associated with any changes after the order has been confirmed.

It is imperative that upon delivery, you fully inspect the pallet as received. If you notice any cuts, dents, dings, or other marks on the outside of the pallet, please take photographs and note this on the Bill of Lading (the paper you will sign for delivery). Retain a copy of the Bill of Lading from the shipping company, and contact us immediately. Do not contact the Shipping Company, or the Manufacturer, as we are the seller of the product. Freight claims have a very short window for us to submit to the carrier; we will need this information within 1 day of delivery. We are unable to guarantee that a freight claim submitted after 24 hours of delivery will be accepted.